Customer Care

Frequently Asked Questions

How do I submit custom designs or floor plans?

You can easily share your requirements during the inquiry process: 1. Browse & Select: Choose products, colors, and quantities — add them to your inquiry cart. 2 . Submit Customization (Optional): Upload any custom color, size, or design specifications. 3. Upload Floor Plans (Optional): If available, you can also upload layout plans to help us visualize your space. 4 . Add Details: Let us know your shipping address, preferred timeline, and any other requests. 5 . Submit Inquiry: Once submitted, you’ll receive a tailored quote within 24 hours.
Can I request material samples before placing an order?

Yes. We’re happy to provide samples so you can feel confident in your selection.
What is your order process?

Once all order details are confirmed, we follow this streamlined process: 1. CAD Confirmation: We’ll create a detailed CAD drawing for your review and approval. 2. Production Timeline: Manufacturing takes about 7–15 days, depending on the order size. 3. Final Review & Shipping: We’ll send you photos of the completed items before arranging shipment. 4. Logistics & Documentation: Around 10 days after loading, you’ll receive all shipping documents. 5. Delivery: Typically, delivery to your destination port takes 30–40 days. Final customs clearance and last-mile delivery take an additional 7–10 days, depending on your region.

Shipment Information

We offer reliable door-to-door delivery services in two options:✔ DDU (Delivered Duty Unpaid),✔ DDP (Delivered Duty Paid)

Available in: Europe, the United States, Canada, Australia, Saudi Arabia, and Asia.

01

Global Shipping Options

We support a range of international shipping needs:

✔ To your warehouse or destination address

✔ To a Chinese port (FOB Terms)

✔ To the destination port in your country (CIF Terms)

02

Delivery Regions & Estimated Timelines

(Port Delivery / Door-to-Door Delivery)

✔ Europe: 25–35 days / 40–50 days

✔ United States: 25–35 days / 40–50 days

✔ Middle East: 25–30 days / 35–45 days

✔ Asia: 7–15 days / 15–30 days

03

Shipping Updates

Tracking details will be provided approximately 10 days after vessel departure.

04

Customs Clearance Support

Need help with customs?
Our logistics specialist is here to assist you through every step of the process.
Serena@beinguniquefurniture.com
info@beinguniquefurniture.com

After-sales Support

5-Year Warranty

Enjoy peace of mind with our 5-year warranty on product quality and craftsmanship.

Damaged or Missing Items

Every shipment includes a detailed packing list. If any items arrive damaged or missing, contact us immediately. We’ll resolve the issue within 7 business days and cover any loss on our side

Returns & Repairs

We do not accept product returns.
For repair needs, we send replacement parts at no cost.

Installation Support

Step-by-step installation guides are provided to help you set up with ease.

Payment & Security

✔ Secure & Flexible Payment Options

✔ T/T (Telegraphic Transfer): Trusted for international orders

✔ PayPal: Fast, secure online payments

✔ Third-Party Escrow: Safe payment, funds released after delivery confirmation

Customer Testimonials

★★★★★

Thailand-Lin

"The team guided us through every step and the chairs arrived with excellent quality. We would like to recommend!"

★★★★★

Canada – Summit Legal Group

“We’ve been so happy working with you — both the service and the product exceeded our expectations!”

★★★★★

Singapore – Jason Lim

“We're thrilled with the height adjustable workstation. It has transformed our office environment, offering both comfort and productivity. A perfect fit for our needs!”